Which stranger would you go with? There at the end of the pier stand two men. On the left is the wizened old man, white beard, sun toughened face, calloused hands. To the right stands the expert. He oozes sophistication, education and professionalism. Again, which one would you go with? The old man or the young professional? And what about you personally? Where are you? Where do you mentally slot yourself in your business, your profession? Are you the highly educated, sure footed and professional provider of products and services? Or are you second guessing yourself, wondering if you are
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Archives for Customer Service
Screwing with Screwdrivers
I spoke to the ACCA – PHCC conference last week. That is the Air Conditioning Contractors of America and the Plumbing and Heating Cooling Contractors. They had a trade show that I wandered around. One vendor had nifty key chain flashlights and screwdrivers that were their “giveaways”. I suggested that they might want the screwdrivers that had a flat head on one end and a phillips on the other. They indicated that the flashlights we 40 cents each and the screwdrivers were $2.50 and that was for a reason. “The little screwdrivers have a very narrow tip on them for
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Let the Hot Chocolate Continue to Flow . . . continuation of a previous blog
Variety is the spice of life. Because I am the curious sort I continue in my search for the perfect hot chocolate getaway. I continue to work on the next book each morning and thought my Starbucks and McDonalds forays might be helped with a journey to the other two A.M. eating establishments. Cracker Barrel. Pleasant surprise when I discovered the hot chocolate is 50 cents less than Mickey D’s. The table top space for my weapons of writing was huge but the wait staff was surly, I guess because of the demands on them to distribute the salt
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Which is harder? Strategy or Execution? I ask and your answers are. . . .
With a ratio of 9 to 1 the answer is . . . (the suspense builds, but more on that in a minute). It was the late 60’s and Fred Smith was listening to the conversations of the other Jet Jockey’s. Fred was flying charter flights out of a the Tweed New Haven airport. The pilots of the other sleek corporate jets were mentioning how their planes were empty. No passengers. They were flying around the country delivering computer parts. These pilots for IBM, Xerox and the like were trying to cover for the need that was not being
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Pour Hot Chocolate into that Open Wound – and we liked it!
Writing the next book. My friend Janine Moon, an awesome business coach, gave a great insight. “There are too many distractions in my office. When I write I go to the local coffee shop.” Day 1 – Starbucks – The words flow onto my laptop as my hot chocolate sits next to the iPod that is pulling it’s load of a gentle mix of movie soundtracks. Outlets are everywhere as other business people sit addicted to their latest email fixes. A fireplace radiates heat into the warm oak-paneled space. Small and intimate. I sit at an oak table with hot
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TransBrands – The future of business – lessons from Pandora and the blue Na'vi
My friend Carol had to go back and see the Imax version of Avatar in 3D a second time last Saturday. Carol, Glenn and I had gone to the morning show and it was awesome. I think it represents the future of entertainment. It is a true TransBrand. A what? Turn the clock back one hundred years. Farmer John used to take his eggs and milk into town. His neighbors brought their produce and they traded with each other or exchanged dollars. Then the world got sophisticated. It certainly got bigger as the cities grew. No longer did the luxury
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Stupid is as Wal-Mart does
Don’t get me wrong. I think Wal-Mart provides a great service for America. Today I needed to pick up some prescriptions at my local Wal-Mart. When I called to inquire on availability they informed me that the price was higher than I had been buying down the street at a K-Mart store. “Why don’t you match the price” I asked? “Because it is farther than 5 miles away.” “But if you don’t, I will just go back to K-Mart.” “Sorry” they said. So called the Wal-Mart that is a couple of miles further away but just down the street from
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When Facebook, LinkedIn, and Twitter go bad – why Social Networking may be screwing up your life
It was scary. Nashville was mobbed by educators from across the country. As presenter at their conference I was amazed by the slate of Social Networking sessions. There are thousands of experts who travel the country espousing the correct method to Twitter, Facebook and a host of other sites. Each tells of how these tools will bring world peace or cure the common cold. Problems tend to turn to technology for a fix. If the horse isn’t fast enough then build the car. If the saw blade gets dull invent the laser to cut. The latest invention in the world
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Shrimp, Blenders and Southwest Airlines – When smaller is better.
He was my mentor and teacher in developing the artistry of “the boil”. I blame Jim Dixon. He taught me. I had a day job of marketing $200 million dollars of personal computers a year. But at night I would dawn a white apron and become. . . .Wait for it. . . . Shrimp Boil Chef You take a pot the size of a large microwave; add olive oil, salt, garlic, cayenne pepper, whole lemons, whole onions and lots of Cajon spices. Bring that all to a boil and add red potatoes, corn on the cob and finally
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Insider Trading with Warren Buffett: The embarrassing truth from a non-believer
Who the heck is Jim Kilts? My oldest brother is friends with Jim Kilts. Mr. Kilts was the Chairman of the Board of Gillette before it got sold to Procter and Gamble. It was at Gillette that Kilts developed a relationship with Warren Buffett and where they came to know each other’s strengths. When Buffett resigned from the board of Coca Cola he recommended Kilts to take his place because “he is one of the great businessmen in America.” Turn the clock ahead and Gillette gets sold to P&G and Kilts is “in between jobs.” It was during this time
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