Daily Archives November 18, 2008

When Doctors Give Bad Service . . . YOU DIE!

There is a large medical care organization who approached me about working with their leadership.  A proposal was created and then, when my phone calls were not returned I got the message . . . “thanks, but no thanks.” Now I am OK with that.  If you get 100% of all the business you are shooting at then you are either priced too low, or you are lying. But then I got thinking.  If an organization who has the lives of their customers literally in their hands . . . does not have enough professionalism and follow up to call
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I am Steamed Up. . . and that is a good thing!

The carpets in our Cave Dwelling had never been cleaned since we moved into our new home.  With a social event on the horizon, the Supreme Commander undertook the task of getting someone to come and shampoo a few rooms of carpet. The TV advertisments for Stanley Steemer are masterful.  There is the one that says, “Our certified AND BONDED employees will safely clean your carpets.”  That “BONDED” thing is powerful.  It causes the customer to have an internal conversation that goes something like. . . “Do I want someone who is NOT bonded to come into my home?  I
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