I was just finishing a meeting at the Crowne Plaza hotel in Columbus when pulling out of the hotel breezeway, I was brought to a screaming stop by Mr. Incredible. Actually in the world of Customer Experiences, there is not many that measure up to The Arnold Classic. Each year 150,000 atheletes and visitors converge on the Columbus, Ohio Convention Center for this yearly event. What started as a body building expo for steroid and testerone overdosed Herculian types has now morphed into competition for fencing, archery, karate, and a dozen other sports. Now the interesting thing to note is
Continue Reading
Archives for customer experiences
Never have children, only grandchildren. ~Gore Vidal
A month ago we had the arrival of our third grandchild. Of course he is gorgeous. How do we know? We have pictures of him. His mother and father were the recipients of a new Flip Video camera for Christmas, a gift from Grandpa Norton. This neat little device allows the less than competent (like me) to take instant digital videos and then move them at will to other people. How do I know they are so easy to use? Recently I was a speaker at a conference in Mississippi. At the end of my presentation, I pulled out my
Continue Reading
M.i. crooked letter . . crooked letter. . .i . . . crooked letter
He leaned close and said, “there is not a missing tooth in sight, is there?” The land of magnolias, sweet tea, and southern charm out the Yazoo (Yazoo City that is). Mississippi. Last week I was presenting at a conference in Jackson, Mississippi. Gorgeous country and warm people. While at a luncheon the person sitting next to asked if I had been to his state before. “Nope” came the reply, my witty rapporteur in full swing. He asked what I expected on my first visit and I had to admit that in many ways his state was light years ahead
Continue Reading
Real World Bathroom Humor
My sixteen year old daughter had just come out of the restroom, her hands still wet from washing. She smiled, walked over and put her damp hands on my forearm and looked up into my face and said with a giggle, “Excuse me mister, could you help me get my penny out of the toilet?” Argh! It takes me back to a visit to the COSI Museum in Columbus, Ohio. That is where I was engrossed (or is that gross’d?) in the bathroom stall experience. As I entered the mens room and found that appropriate seat, I looked up and
Continue Reading
Professionalism is Catchy
I work with lot of colleges and universities. Several years ago I did some strategic planning for one group of post secondary schools which eventually lead to being asked by a lot of different education institutions to conduct Strategic Planning, Sales Training, Marketing & Branding classes and workshops. Recently Kent State University started asking me to help some of their internal customers as well as external clients with various projects. I have come away from these experiences with a new found respect for the professionalism of some of the Kent State people. These are warm, intelligent and yet very progressive
Continue Reading
When Doctors Give Bad Service . . . YOU DIE!
There is a large medical care organization who approached me about working with their leadership. A proposal was created and then, when my phone calls were not returned I got the message . . . “thanks, but no thanks.” Now I am OK with that. If you get 100% of all the business you are shooting at then you are either priced too low, or you are lying. But then I got thinking. If an organization who has the lives of their customers literally in their hands . . . does not have enough professionalism and follow up to call
Continue Reading