Daily Archives September 5, 2017

Part 1 – Sloppy Stuff for Boomers – The Birth of Reluctant Customer Service

I half joking, threatened to blow up my car on TV.  Detroit was turning out total crap in 1980.  The three TV networks had a virtual monopoly with their pedestrian programming.  Airlines lost your luggage with surprising regularity.  With a seeming unlimited market of demand by the baby boomers, business was producing poor goods and services and virtually printing money. Then the revolution began.   A few notables stood as pillars of quality.  Maytag made washing machines that worked.  Toyota made cars that didn’t break down, or had paint that stayed on the vehicle.  W. Edward Deming brought the doctrine of
Continue Reading