Don’t get me wrong. I think Wal-Mart provides a great service for America. Today I needed to pick up some prescriptions at my local Wal-Mart. When I called to inquire on availability they informed me that the price was higher than I had been buying down the street at a K-Mart store. “Why don’t you match the price” I asked? “Because it is farther than 5 miles away.” “But if you don’t, I will just go back to K-Mart.” “Sorry” they said. So called the Wal-Mart that is a couple of miles further away but just down the street from
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Archives for Wal-Mart
The Crush of Black Friday Mania
For those who think that shopping on the Friday after Thanksgiving is all about sweet deals, you may be missing the point. I think of a couple of years ago and my son and two of his friends. We were standing in line at a CompUSA at midnight in order to capture some sweet Black Friday promotional goods. Did we freeze? You betcha. Memories? Off the chart. It was a zoo and the service a joke. But the memories of being with my son during the wee hours of night is forever. I remember the year where we also timed
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Merger of Disney and Wal-Mart Announced
Disney is about to announce a major merger between themselves and Wal-Mart Stores. Each has their individual claim on the customer and leads their industry in creating a unique customer experience. Disney has over 25 million visitors to their theme parks each year. In one recent news story it was suggested the price for a family of four and a visit to Florida would put the trip at $5000 or more. Wal-Mart on the other hand, gives the customer an experience starting with their “Greeter” and cookie cutter store plan, right through to the check out. 84% of all Americans
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