Archives for Leadership

Revenge is Sweet when it is served up cold – Respect for People Catches Up

It was 2001 and the economy was in a tail spin.  I was my third year working for an I.T. company located in the Cleveland area.  My sales growth was only up 96% over the previous year . . . which was up over 230% over the previous year . . . which was up over 330% over the year before I arrived. But the main product lines of the I.T. company were DOWN 6%.  So guess who got the axe?  The guy that was robbing all the resources, attention, focus. After my “Reduction in Force” I did a slow
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"It's a Funny World". . . .everybody says that . . .but no one is laughing

We think of the Customer Experience as those moments when something is being bought or sold. “Not so Kemo Sabe” Since employees give their support to management by continued work and contribution, savvy organizations understand that employee surveys and 360 performance reviews are a must. In the middle of all of this comes some recent research by Fabio Sala on boss/employee laughter. He found that the top performing leaders elicited three times more laughter from their subordinates than the average leaders did. What does this say.   When people are having fun, can laugh at themselves and their environment; where
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