Monthly Archives March 2019

“To Error is Human . . . but to REALLY screw things up takes a Computer. How @Delta Airlines failed

Our flight leaves in three days.   15+ hours from Salt Lake to Beijing.   Over two months ago, when I booked the flights, I made sure I got good seats (a screwed up knee prior to surgery required it)  Then Delta airlines graciously upgraded us to business class.   Awesome. UNTIL TODAY.   TODAY DELTA PROVED THAT EVEN THE BEST AIRLINE IN THE US CAN SCREW UP (At least I thought). When I double checked today they not only downgraded our flights but conveniently canceled all of our seat assignments! Customer Service said, “Yeah, corporate does that when you don’t quite make a
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