Our flight leaves in three days. 15+ hours from Salt Lake to Beijing. Over two months ago, when I booked the flights, I made sure I got good seats (a screwed up knee prior to surgery required it) Then Delta airlines graciously upgraded us to business class. Awesome.
UNTIL TODAY. TODAY DELTA PROVED THAT EVEN THE BEST AIRLINE IN THE US CAN SCREW UP (At least I thought).
When I double checked today they not only downgraded our flights but conveniently canceled all of our seat assignments!
Customer Service said, “Yeah, corporate does that when you don’t quite make a Medallion, and sorry, yeah they don’t bother to tell you. We have complained but they don’t listen to us.”
Moral of the story.
Even Delta, can provide incredible stories of LACK of empathy, service, and provide fantastic situations that the local TV news stations love to get their hands on.
P.S. – To their credit, they will “get back to me” in 14 days . . . right after I return from using their airline.
Guess I better start using Southwest..or even…dare I say it, United.