Daily Archives February 8, 2014

Charisma is Going Past Customer Wow . . . Birthdays for 102 year olds at Wendy'' Hamburgers . . . and a Banjo Too

This particular chain of Wendy”s Hamburger restaurants are consistently the most profitable, and productive in the country (actually they are the top . . .but for confidentiality I need to keep their identity secret.) In a few weeks I will be working with a group of their key managers.  In preparation I take a provided lunch coupon to one of their locations for some “research”.  I mean . . . this is a Wendy”s.  How can you make French fries special.As I pull into the parking lot, every space is full.  Finally, w-a-y in the back I find an empty
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