Daily Archives September 22, 2010

The 10 Commandments of How to Handle Angry Customers

The 10 Commandments of Angry Customers By Kordell Norton I – Thou Shalt Assume That Thy Customer Has Rights . . . Including Anger Every decision is made by its decision maker.  That person may not be the smartest, most qualified, or the right person to be making the decision . . . but it is still their decision.  It is our job to persuade them as much as we can to make the right decision, or in our favor if that is the case.  That decision maker has the title of CUSTOMER.  If they don’t make it in our
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