Our experience in the Dallas/Fort Worth area on a recent trip. Dallas has incredible Tex-Mex food. When I go there, I get to renew my love affair with this fare.
Two Tex-Mex restaurants. Basically identical food. The final bills almost the same. But one got the bigger tip.
Both restaurants refilled my spouses caffeine-addiction-Diet-Pepsi glass three times. But the better restaurant asked if she would like a “take home” glass of diet drink.
Both restaurants had heated salsa and chips. But the better restaurant brought a second bowl of “refill” chips without our asking . . . three times! Heck, when we left the table, the server managed to keep the small bowl of salsa continually filled.
I almost felt guilty with the level of service we were getting.
Now which one will I recommend to friends?
But isn’t that the new commodity of business . . . the stories that we tell our friends?