Ah . . .the Customer Experience.The wedding, the graduation, the poor customer service, the stage play, the buying of that new appliance, the relationship with the visiting salesman, or the relationship you have with your doctor.
Done right, they create experiences and events that change and mold our lives. They create drastic change in direction, are the fodder of sweet memories, and staging points for a return to “do it again.” They cause us to marvel and look in awe at the organizations who produce them.
Done wrong, they are the core of anger, frustration, lost productivity, evaporated profits and money, and creator of stress.
Come join us as we celebrate the good, the bad and the ugly of the Customer Experience.
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