Every since I was a Vice President over several call centers with 500+ agents on the phone, I have been amazed at the antagonistic ways of AT&T. Over the years their shenanigans have been epic. Like the month that they charged me $1200 for dial up Internet service. Or there was the Herculean effort in demeaning service in a retail store one day.
But alas . . . they have surprised me.
My wife and I had stopped in an AT&T phone store to shop for cell phones for our daughter. The new Blackberry Bold had it’s release set back week after week and month after month. I asked casually if they knew when they would get them.
“We got them this afternoon and they are in stock. Would you like one?” came the answer.
I was out of there with my nifty new phone within on half hour. They reprogrammed my old phone for my daughter, got me my rebate forms, a case for the new device all in a half hour. . . and with a smile.
AT&T . . . what a great experience for a change :-).