Archives for Seidman Cancer Center

Customer Satisfaction — hogwash –what about your Employees? – The 5 ABC’s that separates winners from losers.

Sorry about the absence.  I took a few months off to fight off cancer.  That is done and I AM BACK! Let me introduce you to Denise and Leslie.  At my Seidman Cancer Center  . . .  these two ladies were at the front desk.  One day I stopped to get a sucker out of their candy bowl.  When I came back out one reached up and put the candy bowl down by her phone.   I thought, “I didn’t ask earlier . . . I wonder if I did something wrong?” So the next day I asked them, “Does the
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