Monthly Archives January 2012

David fights Goliath VIA the Detroit Automotive Show – a lesson in Contrarianism and Synergy

The Detroit International Automobile Show 2012.   Among the hundred thousand square feet vendor booths, and the multimillion dollar backdrops complete with state of the art multimedia, and eye candy models . . . both male and beautifully coiffed women;  sits the center of attention. It is all about the cars.  There are cars.  Each collection is often changed out each day for maximum exposure.  Audi might have a new metallic paint the invites you to touch it’s too-strange-too-be-true finish.  That is OK because some t-shirted youth, armed with polishing rags and dust wands wander incessantly to make sure nary a
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Customer Satisfaction — hogwash –what about your Employees? – The 5 ABC’s that separates winners from losers.

Sorry about the absence.  I took a few months off to fight off cancer.  That is done and I AM BACK! Let me introduce you to Denise and Leslie.  At my Seidman Cancer Center  . . .  these two ladies were at the front desk.  One day I stopped to get a sucker out of their candy bowl.  When I came back out one reached up and put the candy bowl down by her phone.   I thought, “I didn’t ask earlier . . . I wonder if I did something wrong?” So the next day I asked them, “Does the
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