It was the first day of the roll out of the newest version of Delta Airlines uniforms. From ticket counter to flight attendants, the consensus was unanimous. They look horrible. One flight attendant pointed out that the entire Delta plane is a symphony of blue. That was when I noticed how the new uniforms looked out of place with row after row of blue leather seats.
There was agreement that the new uniforms were better tailored. But without exception everyone felt they were not listened to as the changes were considered, and eventually rolled out.
Eventually there will be acceptance. The bigger issue is the disregard for the feedback of the tens of thousands of employees. Not a good report card for Delta. They had a chance to raise and inspire and for the short term they have angry, and frustrated resources.
Will heads roll? We will never know.
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