I came home from a Holiday get away to a cold house. My Bryant furnace was on the fritz. Told by the repairman that it was the “Cadillac” of equipment. He then proceeded to tell me how I would need a new squirral cage fan and motor for $1000. A new furnace is only $3000. What a rip off. There is no way a motor and some fan blades cost $1000. Our conversation now turned very cold. He finally came back with an offer which gave me a discount if I bought a one year service contract that brought the repair price in at $50 less. But then I realized that Bryant Heating (a division of Carrier) just inflates their part prices. When you are cold, you will pay what they are ransoming. What a horrible customer ploy.
Oh, it gets interesting. When I called Bryant, the person that answered could only tell me where to go to buy their equipment. No one was there to take a customer complaint. Does that surprise you?