Daily Archives November 6, 2013

When your back is up against the wall . . . you think, "Maybe I ought to fix the wall."

It was 1972 and Southwest Airlines was in dire straits.  Financial requirements were forcing them to “downsize” their equipment inventory.  They had to sell one of their four planes. Reading the writing on the wall their employees jumped into the challenge of creating instead of “woe is me . . . I am about to be laid off.”  Their idea, “lets continue to operate with three airplanes like we had four.”  To do this required an unheard of goal of turning about the plane in 10 minutes.  Incredible.  Impossible. Pilots helped load/unload luggage. Flight attendants picked up trash and crossed
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