Monthly Archives July 2017

United Airlines – One Culture that needs Tinkerbell's Fairy Dust

As soon as I clicked, I suspected I had made a mistake.   Yep.  I had a parking pass for Disneyland in California.  But I was going to Florida.  I mentally set in for a defensive fight to get the massive Disney machine to refund the California parking.  In less than an hour I had an email from Disney telling me that the refund had been issued and they were sorry about the mix up. When the customer has issues, and you are on your heels in retreat the real mission and intent comes out.  Is it about the business
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