Maybe it is the blue eyes. The Customer Experience is so dependent on the dedication of those who deliver it. In a recent interview with Daniel Craig, the newest in the James Bond stars, he was reflecting back on some of his previous films. He was talking about working with Paul Newman in the 2002 film Road to Perdition. “The best thing I can say about Paul Newman was he worried about his craft and about what he was doing. He talked it through, and when he got it right it pleased him and when he got it wrong it
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