Archives for National Speakers Association

“Excuse me. You have a French fry sticking out of your nose.”

Five Guys hamburgers.  Visions of red and white checked decor, with peanuts in shells to distract you while your burger is customized in it’s assembly and you are assaulted with the French fry experience. Assaulted?  By French fries?  Experience? To the uninitiated.  You can pay less to get a hamburger at almost every other fast food joint in town.  But then you are not vacuumed into the experience of a Five Guys . . . “burger and fries” (I know the rhyming is too much).  The added price is worth the price of admittance. There on the wall is the
Continue Reading

I Almost Ran Over Mister Incredible – an incredible customer experience

I was just finishing a meeting at the Crowne Plaza hotel in Columbus when pulling out of the hotel breezeway, I was brought to a screaming stop by Mr. Incredible. Actually in the world of Customer Experiences, there is not many that measure up to The Arnold Classic.  Each year 150,000 atheletes and visitors converge on the Columbus, Ohio Convention Center for this yearly event. What started as a body building expo for steroid and testerone overdosed Herculian types has now morphed into competition for fencing, archery, karate, and a dozen other sports. Now the interesting thing to note is
Continue Reading

Worlds Greatest Speakers . . . and they are coming

I am the President Elect of the National Speakers Association – the Ohio Chapter in 2009 and 2010.  As part of that assignment I get to pick the speakers for our Sunday meetings.  Now the NSA has 4,000 professional speakers across the country.  The best of the best.  All of them as a way of “giving back” and to get exposure want to get on the agenda. I am so excited for my fellow NSA brothers and sisters as I look at the considered field.  These will be absolutely awesome. If you could learn from the best of the best
Continue Reading