Archives for Fabio Sala

"It's a Funny World". . . .everybody says that . . .but no one is laughing

We think of the Customer Experience as those moments when something is being bought or sold. “Not so Kemo Sabe” Since employees give their support to management by continued work and contribution, savvy organizations understand that employee surveys and 360 performance reviews are a must. In the middle of all of this comes some recent research by Fabio Sala on boss/employee laughter. He found that the top performing leaders elicited three times more laughter from their subordinates than the average leaders did. What does this say.   When people are having fun, can laugh at themselves and their environment; where
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