A year ago we did a Mediterranean Cruise.   Concerned about security in Rome, and a few other stops I bought a ScotteVest.  This incredible travel vest is lined with pockets for every conceivable need with even a map of all the pockets (with 26 pockets you can forget that you even have some pockets).

I bought mine on Amazon so I could get it quickly.  While on our vacation the zipper started to act up.  When I got back I contacted the manufacturer and they said, “sorry, you didn’t buy it from us so the 2 year warranty does not mean squat.”

Now remember this thing is north of $100.   I complained.  No one cared or listened.  Great product . . . horrible customer service.

BUT THEN THEY SURPRISED ME!!!!

A month ago the new president contacted me out of the blue and offered a fix and fixed my expectations.  Who does this?

 

Apparently someone who wants “word of mouth buzz” to go through the roof.   Now, I have my new ScotteVest, with zippers that work.

What a great story of quality, caring, insight, and good business.

Thank you ScotteVest!

P.S. – This really is an incredible product.  I HIGHLY recommend it to you.