Maybe it is the blue eyes.

The Customer Experience is so dependent on the dedication of those who deliver it.

In a recent interview with Daniel Craig, the newest in the James Bond stars, he was reflecting back on some of his previous films.  He was talking about working with Paul Newman in the 2002 film Road to Perdition.

“The best thing I can say about Paul Newman was he worried about his craft and about what he was doing.  He talked it through, and when he got it right it pleased him and when he got it wrong it really (ticked) him off,” Craig says.  “I though, “You’re in your 70s, this is the twilight of your career; other people would be sitting back and say, ‘I’ll show up, say the lines and take the check.'”

“But no, it absolutely meant as much to him then as it had always meant.  I thought, “God, if you’re still getting a thrill out of your job, still getting that much out of your profession a that age, that can’t be a bad thing.  You’ve probably got to work toward that, make yourself feel that.”    (USA Today – Friday, November 7, 2008)

How do you get those help create the Customer Experience to have that kind of dedication?  What is the secret to that kind of character.   It is probably not surprising that the awareness for perfection and focus on giving a great performance is what made  Paul Newman movies stand out.

The recent death of Newman may have brought the end to one of the greats for providing an entertainment experience . . .but did he pass the dedication, focus and character to others?