Posts Tagged ‘Sales’

Don’t get me wrong.  I think Wal-Mart provides a great service for America.
Today I needed to pick up some prescriptions at my local Wal-Mart.  When I called to inquire on availability they informed me that the price was higher than I had been buying down the street at a K-Mart store.
“Why don’t you match the […]

Like any hang glider knows, it is hard to control the wind. 
What about Reed Hastings and Netflix?  A decade ago he was embarrassed to tell his wife about late fees on a video rental he forgot to return.  A trip to the gym had him thinking, “why can’t I make renting a […]

I was just finishing a meeting at the Crowne Plaza hotel in Columbus when pulling out of the hotel breezeway, I was brought to a screaming stop by Mr. Incredible.
Actually in the world of Customer Experiences, there is not many that measure up to The Arnold Classic.  Each year 150,000 atheletes and visitors converge on […]

We think of the Customer Experience as those moments when something is being bought or sold.
“Not so Kemo Sabe”
Since employees give their support to management by continued work and contribution, savvy organizations understand that employee surveys and 360 performance reviews are a must.
In the middle of all of this comes some recent research by Fabio […]

Ah . . .the Customer Experience.The wedding, the graduation, the poor customer service, the stage play, the buying of that new appliance, the relationship with the visiting salesman, or the relationship you have with your doctor. 
Done right, they create experiences and events that change and mold our lives. They create drastic change in […]