The carpets in our Cave Dwelling had never been cleaned since we moved into our new home. With a social event on the horizon, the Supreme Commander undertook the task of getting someone to come and shampoo a few rooms of carpet.
The TV advertisments for Stanley Steemer are masterful. There is the one that says, […]
Posts Tagged ‘Customer Wow’
I am Steamed Up. . . and that is a good thing!
Paul Newman whoops up on James Bond
Maybe it is the blue eyes.
The Customer Experience is so dependent on the dedication of those who deliver it.
In a recent interview with Daniel Craig, the newest in the James Bond stars, he was reflecting back on some of his previous films. He was talking about working with Paul Newman in the 2002 film Road […]
“It’s a Funny World”. . . .everybody says that . . .but no one is laughing
We think of the Customer Experience as those moments when something is being bought or sold.
“Not so Kemo Sabe”
Since employees give their support to management by continued work and contribution, savvy organizations understand that employee surveys and 360 performance reviews are a must.
In the middle of all of this comes some recent research by Fabio […]
Merger of Disney and Wal-Mart Announced
Disney is about to announce a major merger between themselves and Wal-Mart Stores. Each has their individual claim on the customer and leads their industry in creating a unique customer experience.
Disney has over 25 million visitors to their theme parks each year. In one recent news story it was suggested the price for a family […]
Welcome to the Customer Experience
Ah . . .the Customer Experience.The wedding, the graduation, the poor customer service, the stage play, the buying of that new appliance, the relationship with the visiting salesman, or the relationship you have with your doctor.
Done right, they create experiences and events that change and mold our lives. They create drastic change in […]