Posts Tagged ‘customer experiences’

Writing the next book.
My friend Janine Moon, an awesome business coach, gave a great insight.  “There are too many distractions in my office.  When I write I go to the local coffee shop.”
Day 1 - Starbucks - The words flow onto my laptop as my hot chocolate sits next to the iPod that is pulling […]

It was scary.  Nashville was mobbed by educators from across the country.  As presenter at their conference I was amazed by the slate of Social Networking sessions.  There are thousands of experts who travel the country espousing the correct method to Twitter, Facebook and a host of other sites.  Each tells of how these tools […]

You gotta love someone who does their job with simple elegance and ease of execution.
Many moons ago I was putting on a morning workshop for three smaller Chambers of Commerce in a small remote Ohio hamlet.  I know I need to get over myself, but I have to tell you; this was pretty good […]

I was just finishing a meeting at the Crowne Plaza hotel in Columbus when pulling out of the hotel breezeway, I was brought to a screaming stop by Mr. Incredible.
Actually in the world of Customer Experiences, there is not many that measure up to The Arnold Classic.  Each year 150,000 atheletes and visitors converge on […]

A month ago we had the arrival of our third grandchild.  Of course he is gorgeous.  How do we know?  We have pictures of him.  His mother and father were the recipients of a new Flip Video camera for Christmas, a gift from Grandpa Norton.  This neat little device allows the less than competent […]

He leaned close and said, “there is not a missing tooth in sight, is there?”
The land of magnolias, sweet tea, and southern charm out the Yazoo (Yazoo City that is). Mississippi.
Last week I was presenting at a conference in Jackson, Mississippi.  Gorgeous country and warm people.  While at a luncheon the person sitting next to […]

My sixteen year old daughter had just come out of the restroom, her hands still wet from washing.  She smiled, walked over and put her damp hands on my forearm and looked up into my face and said with a giggle, “Excuse me mister, could you help me get my penny out of the toilet?”
Argh!
It […]

I work with lot of colleges and universities.  Several years ago I did some strategic planning for one group of post secondary schools which eventually lead to being asked by a lot of different education institutions to conduct Strategic Planning, Sales Training, Marketing & Branding classes and workshops.
Recently Kent State University started asking me to […]

There is a large medical care organization who approached me about working with their leadership.  A proposal was created and then, when my phone calls were not returned I got the message . . . “thanks, but no thanks.”
Now I am OK with that.  If you get 100% of all the business you are shooting […]