Posts under ‘Uncategorized’

Are you feeling pressures to provide your value and reduce your price?
Average. 
The best of the worst and the worst of the best.   The Bankruptcy Gap is the phenomina the requires you to drive down your costs and compete on price OR move your to offering unique and improved value and […]

Ralphs!  Found by referral it is an awesome auto mechanic here in my town.  I refer friends and they call with accolades and thanks.
Add to the list “Georges Donuts.”
The local that are in the know all go there.  When you stop several times and find out they are closed during the day you wonder why […]

So my post yesterday was on Wal-Mart and how they fell on their sword.
Magic things happen.  I called 1-800-Wal-Mart and told them how they were messing up.
You will not believe this.  They called back.  And within 4 hours.  And they fixed the issue.
So in a few minutes I am heading over to get my meds […]

One of the great stories in business was when the Kimberly Clark company decided to sell off all of it’s paper mills and focus on their consumer products in the 1971. 
All of business told them that they were absolutely crazy.   The result was a focus that allowed them to chase after, catch, and trounce […]

George Campbell is good at being bad.  A professional standup comedian, he found his clean humor appealed to the corporate meeting crowd.   One day he was thinking about how much easier it is to speak to a conference than it is to entertain a crowd in a Comedy Club.  In his conversation with a friend […]

You gotta love someone who does their job with simple elegance and ease of execution.
Many moons ago I was putting on a morning workshop for three smaller Chambers of Commerce in a small remote Ohio hamlet.  I know I need to get over myself, but I have to tell you; this was pretty good […]

Don’t ask.  I can’t tell.  Her name will stay anonymous.
She was on cruise control as she readied herself for the daily grind.  With an aspirin sized headache she looked around for liquid to help down a couple of Tylenol.  She spied the small glass of liquid, threw back the pills and washed […]

Bill Gates, The Beatles and Chad Hoopes.  Chad Hoopes?  Who is that?   Hang on.
As pointed out in Malcom Gladwell’s latest book, an Outlier is someone who lies outside the norms found in a bell curve.  So Outliers becomes a descriptive term for super achievers.
These super performers,  who so outstrip the rest of the world with […]

A month ago we had the arrival of our third grandchild.  Of course he is gorgeous.  How do we know?  We have pictures of him.  His mother and father were the recipients of a new Flip Video camera for Christmas, a gift from Grandpa Norton.  This neat little device allows the less than competent […]

I don’t know how the virus got through, but attack it did.  I had a computer that had a mind of its own, and was as ill behaved as a college freshman away from home for the first time. 
As I discovered the name of the virus, the prognosis did not look good.  As […]

Maybe it is the blue eyes.
The Customer Experience is so dependent on the dedication of those who deliver it.
In a recent interview with Daniel Craig, the newest in the James Bond stars, he was reflecting back on some of his previous films.  He was talking about working with Paul Newman in the 2002 film Road […]

Apple, long studied for their marketing and advertising has another winner.  Ah, those humorous PC versus Mac TV ads. 
I worked at the company that sold the first Apple computer in the country (serial # 11 by the way).  Over the years I have advertised, marketed, sold, managed the sales of tens of billions of […]

We think of the Customer Experience as those moments when something is being bought or sold.
“Not so Kemo Sabe”
Since employees give their support to management by continued work and contribution, savvy organizations understand that employee surveys and 360 performance reviews are a must.
In the middle of all of this comes some recent research by Fabio […]