Archives for Nordstrom

Put a Bullet in it – Customer Service is Dead. But rising from the ashes. . .

Customer Service is the minimum ante to get into the game.  It used to be what you strived for.  Not anymore.  Unless you are moving past customer service to Customer WOW and creating Customer Experiences you are behind.  This is a world where the customer is enveloped in a stage play like production that involves the product, service or shopping event.   Customer Service was getting the patron to their seat in the theater. . .but the customer experience started with the raising of the curtain.   For example, Customer Service was what you got when you went to Kings Point or
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