The Ritz Carlton Service Values

1.      I build strong relationships and create Ritz-Carlton guests for life.

2.      I am always responsive to the expressed and unexpressed wishes and needs of our guests.

3.      I am empowered to create unique, memorable and personal experiences for our guests.

4.      I understand my role in achieving the Key Success Factors and creating The Ritz-Carlton Mystique.

5.      I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

6.      I own and immediately resolve guest problems.

7.      I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

8.      I have the opportunity to continuously learn and grow.

9.      I am involved in the planning of the work that affects me.

10.  I am proud of my professional appearance, language and behavior.

11.  I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.

12.  I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.