America’s Charisma Consultant*, since 2001, Kordell has worked with clients like L’Oreal, Mars, PNC Banks, University Hospitals, the Social Security Administration, as well as association, government, education and corporate clients internationally. Whether it is for sales training, customer service, or strategic planning & leadership, his message is about engaging your customer in a deep, profound way . . . with charisma.
His entertaining, highly interactive and humorous presentations are packed with insights on how to grow any organization and motivate their audience.
A Certified Speaking Professional (CSP) member of the National Speakers Association, he is the past President of the Ohio Chapter, and is currently on the Board of the Mountain West Chapter. He is also a member of the Customer Experience Professionals Association.
The author of 6 books, he has been adjunct faculty to more than 15 universities. He is a contributor to publications like U.S. News and World Report, Retail Leader Magazine, Travel & Hospitality International, American Chamber of Commerce Executives Magazine, Speaker Magazine, and various trade and industry magazines.
A former senior executive with several multi-billion dollar companies, he has:
- Managed a $31 million dollar marketing budget promoting little names like IBM, Hewlett Packard, Microsoft, Apple and others . . . driving $2.5 Billion in revenue.
- Vice President of 500 Call Center agents who fielded 250,000 phone calls a month
- Regional and National Sales Management and Training
- Director of Human Resources for 5,600 employees
Norton was voted “Favorite Speakers” by Meetings & Conventions in 2015.
Said one of his clients “watching Kordell present is like watching popcorn pop . . . without a lid.”
*Meetings and Conventions
Today in business there is a movement to go beyond Satisfied Customers . . . beyond the Customer Experience and customer “Wow.” We will get a small taste of that today, discovering the secrets of Disney, Apple, Trader Joe’s, Harley-Davidson and others and how that can make you charismatic.
His clients include PNC Bank, L’Oreal, Microsoft, and other corporate, government, education and association groups.
A Certified Speaking Professional member of the National Speakers Association, he has written 7 books and is an adjunct faculty to seven universities. Recently you may have seen him in U.S. News & World Report, Retail Leader Magazine, Travel & Leisure International, and shortly in Forbes magazine.
Voted to the “Favorite Speakers” list by Meetings & Conventions in 2015.
From Cottonwood Heights, Utah
Father of 6 . . . and Grandfather to 9
“America’s Charisma Consultant”