In this interactive, entertaining session you will discover the secrets of Disney, Ritz Carlton, Trader Joe””s and others who are champions of moving customer service to the next level. What goes beyond service, and beyond providing engagement and customer experiences? Charismatic Customer Service. In this session you will learn . . .
- Telephone skills that create word-of-mouth buzz . . .
- The secrets of creating “experiences” that have customers coming back again and again.
- How to turn angry and frustrated customers into champions who recruit others.
Using stories, hands on exercises, and examples from organizations as diverse as Zappos, Victoria Secret, Apple Computer, and even Harley-Davidson . . . this session reeks of fun, motivation and Ah-Ha moments galore.