Posts by Kordell Norton

“But Noah, I thought the Ark left at 8:00?” . . . it is all about timing

Information overload.   Real, oppressing and even suffocating.  When we are on the receiving end we ignore, and also knee jerk react with a liberal use of the delete key. But when it is you that wants to inject your interests into the mind of a prospect the hot topic is TIMING. I reflect back on a particularly hard travel day that had me checking into a hotel room hungry and wishing I could just “veg” instead of making a journey to a restaurant.  There in my hand was the electronic door key to my room.   I looked at it and
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Purple Delta Airlines?

It was the first day of the roll out of the newest version of Delta Airlines uniforms.  From ticket counter to flight attendants, the consensus was unanimous.   They look horrible.  One flight attendant pointed out that the entire Delta plane is a symphony of blue.  That was when I noticed how the new uniforms looked out of place with row after row of blue leather seats. There was agreement that the new uniforms were better tailored.   But without exception everyone felt they were not listened to as the changes were considered, and eventually rolled out. Eventually there will be acceptance. 
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Is smarter better?

Is smarter better? In her book Multipliers – How the Best Leaders Make Everyone Smarter, Liz Wiseman points to research that shows that extremely smart people often feel the need to strut their stuff, to parade their gifts of IQ.  Her research indicates that these uber intelligent do so with an apathetic ear to the group wisdom of those around them.  They get an approximate 30% to 50% of the potential output of their stakeholders. Her argument is that those, who draw out the wisdom of their stakeholders, be it employees, or even one’s own family, get a 2X output. 
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Ode to an Office Chair

It is not black, but a rich maroon leather, so soft and buttery.  The support for the back is attentive and tends to hold you upright so that you will “sit up and get some work done”. But alas, is it the chair or the giver? It was a association meeting of sorts.  There were the silent auction items on tables around the room.  One was this office chair.  My had decided to retire early.   I was in the market. So I bid . . . and won. Then the issue of delivery arrived.  Connecting with the provider, lets call
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The 6th Listening Skill

Steven Covey gave us the 5 listening skills.  Simply it starts with Apathy – “I don’t know and I don’t care”.   This is the world of pity, and indifference. Sympathy – We now listen, but we are just listen because of our own self interests.  We listen to respond. Empathy – We listen, to understand and feel with our hearts.  To put ourselves into the others place Major NOTE:  Empathy is processed in the brain where pain is registered.   If someone is not careful they will soon have Empathy Burnout.  Hence the reason there is such high burnout with doctors
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The evil sibling to Humility and true reality is . . . . .

Ocean crossings require constant corrections based on changing environment. Education that is only backward looking lacks the total Janus wisdom of application of knowledge based on future states.  Perhaps why generals are best prepared for the last battle in the last war. Reality is not truth based.  Reality for us is based on our own biases.  Our redefining of the daily wash of life so we can maintain a degree of sanity and control in our lives.  The great enemy of real education, of service, of winning then is pride.  The inability to accept what is.  Protect the ego.  Hedge
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Conversation with a true charismatic. . . er . . .my nephew.

There are those who you KNOW are charismatic.  Bill Clinton, Oprah, JFK, Ronald Reagan.  In business it gets a little more subjective.  In life it gets very rare because it doesn’t always follow power. Often position gives charisma.  You run a Fortune 100, there is an implied charisma.  Doug McMillan, the new President of Walmart might inherit charisma because of position.  But those around him say, “he is the most charismatic person I have ever known.” Recently I had a conversation with a nephew.  It was him, my oldest sister, and my youngest daughter and me.  Personal, close, family. Afterward,
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“Seriously, what are the proactive things that speakers do to get engagements?” – A NSA Mountainwest Presentation

On March 21st, the Mountainwest Chapter of the National Speakers Association will be having their 2018 event titled: Paid to Speak.  As I will be presenting I thought it would save attendees some time if they could just listen and not have to take notes.  So the following are the points that I will be making.  To all you attendees.  Enjoy. Do they, the Customers, have money? (If no . . . Start over, i.e. – see Association, Government, Education, and/or Corporation)   There are so many speakers who want to talk to mothers who have experience being single and falling in
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Revised and Updated – a new “last chapter” of my first book

Since 2007 my first book, titled Throwing Gas on the Fire – Creating DRASTIC Change In Sales and Marketing has gone back to the printer several times.  My experience is like most authors, that first book tends to be a little more special to us.  Before I go to the printer again, I felt it needed some updates, editing, and revisions.   So I removed the last chapter and replaced with the following, which is more “where are we now, and what direction does mankind need to  head?   Excerpt from the new and improved book “Throwing Gas on the Fire –
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What happens when you find a true charismatic who has no ego?

What happens when you find someone who is truly charismatic, and yet they have zero ego? A treasure really.    Like finding a precious gem, or discovering some incredible life changing wisdom.  In this case it is a person. By coincidence, my new bride introduced me to  her “tax accountant.”   In my mind I thought, “sure, this is probably just another dime-a-dozen bean counter”.   How embarrassing to be so judgmental and so very wrong. Calm, authentic, caring, honest, and hard working.  We first met her and her husband at a lunch.  An older couple, the conversation quickly turned to individual lives; 
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