Posts by Kordell Norton

Maybe it was smart to sell my Amazon stock . . . the anatomy of a modern day “Circle Shoot”. A game of blame passing

Maybe it was smart to sell my Amazon Stock Stock prices.  They track the perceived value of organizations.  As a young man I worked for the “biggest retailer in the world.”  Today that corporation is a mere shadow of it’s once dominating position.  (In fact it was bought out by a competitor)   When we get big, the organization often has much to loose, and so they protect themselves from the customer with policies.  This eventually it catches up. I recently bought a very good product on Amazon.  It did everything it was supposed to do.  Well almost.  The product is
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When Boxes Compete with Ketchup

The Amazon box arrives.  Opened and the contents removed, I see that Amazon has figured out how to extend their presence.  On the flaps of the box, Amazon has printed a truck with wheels, and an amusement park skyline (see pics).   If executed, you now have your 4 year old playing “with the box”. This reminds me of getting some shoes from Cabela’s.  Opening the box, I discovered a target printed on the inside.  So now you wear the shoes, take the box out back and shoot it full of holes . . . dashing any hopes of returning the
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Confessions of a World Class Sales Trainer – A Conversation with Mark Hunter, Sales Expert Extraordinaire, About the Problems of Sales People

Breakfast with Mark Hunter.  Mark is one of the top Sales Trainers in the county.  Period!  The discussion lead to the question, “what are the areas that most sales people stumble over, again, and again?” In hind sight the conversation turned predictable,   There are indeed areas where they struggle.  Repeatedly. Follow up What to Say Prospecting . . . it is NOT dead How to Respond Price – How to handle this constant challenge Hiring great sales people “They will not return my phone call/email” Bonus from my own perspective How to Say Less – Consultative Selling Skills Industrial Strength
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“But Noah, I thought the Ark left at 8:00?” . . . it is all about timing

Information overload.   Real, oppressing and even suffocating.  When we are on the receiving end we ignore, and also knee jerk react with a liberal use of the delete key. But when it is you that wants to inject your interests into the mind of a prospect the hot topic is TIMING. I reflect back on a particularly hard travel day that had me checking into a hotel room hungry and wishing I could just “veg” instead of making a journey to a restaurant.  There in my hand was the electronic door key to my room.   I looked at it and
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Purple Delta Airlines?

It was the first day of the roll out of the newest version of Delta Airlines uniforms.  From ticket counter to flight attendants, the consensus was unanimous.   They look horrible.  One flight attendant pointed out that the entire Delta plane is a symphony of blue.  That was when I noticed how the new uniforms looked out of place with row after row of blue leather seats. There was agreement that the new uniforms were better tailored.   But without exception everyone felt they were not listened to as the changes were considered, and eventually rolled out. Eventually there will be acceptance. 
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Is smarter better?

Is smarter better? In her book Multipliers – How the Best Leaders Make Everyone Smarter, Liz Wiseman points to research that shows that extremely smart people often feel the need to strut their stuff, to parade their gifts of IQ.  Her research indicates that these uber intelligent do so with an apathetic ear to the group wisdom of those around them.  They get an approximate 30% to 50% of the potential output of their stakeholders. Her argument is that those, who draw out the wisdom of their stakeholders, be it employees, or even one’s own family, get a 2X output. 
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Ode to an Office Chair

It is not black, but a rich maroon leather, so soft and buttery.  The support for the back is attentive and tends to hold you upright so that you will “sit up and get some work done”. But alas, is it the chair or the giver? It was a association meeting of sorts.  There were the silent auction items on tables around the room.  One was this office chair.  My had decided to retire early.   I was in the market. So I bid . . . and won. Then the issue of delivery arrived.  Connecting with the provider, lets call
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The 6th Listening Skill

Steven Covey gave us the 5 listening skills.  Simply it starts with Apathy – “I don’t know and I don’t care”.   This is the world of pity, and indifference. Sympathy – We now listen, but we are just listen because of our own self interests.  We listen to respond. Empathy – We listen, to understand and feel with our hearts.  To put ourselves into the others place Major NOTE:  Empathy is processed in the brain where pain is registered.   If someone is not careful they will soon have Empathy Burnout.  Hence the reason there is such high burnout with doctors
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The evil sibling to Humility and true reality is . . . . .

Ocean crossings require constant corrections based on changing environment. Education that is only backward looking lacks the total Janus wisdom of application of knowledge based on future states.  Perhaps why generals are best prepared for the last battle in the last war. Reality is not truth based.  Reality for us is based on our own biases.  Our redefining of the daily wash of life so we can maintain a degree of sanity and control in our lives.  The great enemy of real education, of service, of winning then is pride.  The inability to accept what is.  Protect the ego.  Hedge
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Conversation with a true charismatic. . . er . . .my nephew.

There are those who you KNOW are charismatic.  Bill Clinton, Oprah, JFK, Ronald Reagan.  In business it gets a little more subjective.  In life it gets very rare because it doesn’t always follow power. Often position gives charisma.  You run a Fortune 100, there is an implied charisma.  Doug McMillan, the new President of Walmart might inherit charisma because of position.  But those around him say, “he is the most charismatic person I have ever known.” Recently I had a conversation with a nephew.  It was him, my oldest sister, and my youngest daughter and me.  Personal, close, family. Afterward,
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